Refund and Returns policy

Thank you for shopping at canviya.com. We take pride in offering high-quality art prints and products to our valued customers. However, we understand that there might be situations where you need to return or request a refund for your purchase. Please read our Refund and Returns Policy carefully to understand your options.


1. Returns

If you are not completely satisfied with your art print purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase, such as your order number or receipt.

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] within 30 days of receiving your order. Please provide your order number and a brief description of the reason for the return.

  2. Our customer support team will guide you through the return process, including providing you with a return address and any necessary instructions.

  3. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.

  4. Once we receive the returned item and confirm its eligibility, we will process your refund.


2. Refunds

Refunds will be issued using the original payment method used for the purchase. Please note the following:

  • The refund amount will exclude any original shipping fees unless the return is due to our error or a defective product.
  • Refunds will be processed within 14 business days after we receive the returned item and confirm its eligibility.


3. Damaged or Defective Items

If your art print arrives damaged or is defective, please contact our customer support team at [email protected] as soon as possible. To expedite the process, please provide clear photographs of the damaged or defective item, along with your order number and a description of the issue. We will work with you to resolve the problem promptly.


4. Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made art prints. Additionally, any item that is not in its original condition, is damaged or missing parts for reasons not due to our error, may not be eligible for a return.


5. Exchange

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.

Please keep in mind that this policy is subject to change without notice. It’s recommended that you review our Refund and Returns Policy whenever making a purchase from canviya.com.

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our customer support team at [email protected]. We’re here to assist you in any way we can.

Thank you for choosing canviya.com. We appreciate your business and look forward to serving you again in the future.