Frequently asked questions

If you have other questions, feel free to email.

[email protected]

Products

Keeping the prints in the right environment will maximize their life. Direct sunlight will cause the colors to fade prematurely. Excess humidity may cause molding. Extreme low humidity will cause the wood stretcher frame to shrink which may cause the stretch to be less tight and result in sagging. This effect is temporary and will go away once it returns to a normal humidity range.

The materials we use are guaranteed to last over 100 years.

We offer both .75” and 1.5” depths which you select on the product page.

Orders

Most all items are produced and ship within 3-5 business days of receipt.

Most orders are completed in 3-5 business days.  You will receive a shipping notification when your order leaves our facility. Delivery times vary based on location, but in general, most states should receive shipments within 5 business days. 

Shipping costs vary on the size and weight of the canvas as well as the location it is being shipped to. 

We accept PayPal and all major credit cards through Stripe. All of our online payments are processed through a secure server using the latest encryption technology.  

Other

Our 100% money back guarantee covers any damage in shipping or defective parts on the canvas. Customer Service will happily submit a replacement request or issue a refund for products displaying damage in transit or workmanship flaws. 

If you have a damaged product, please email our customer service team at [email protected].  Provide photos of the product you received and the box they arrived in, and reference your order number in the subject line.